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Can I retake the consultation?

Yes you can. Simply visit your account area and select ‘my consultation results’ from the menu on the left and then click ‘retake consultation.’ We recommend you take the consultation every couple of months to make sure you stay in tip top shape. If there are any major changes to your lifestyle or diet during the time you’re taking Vive we recommend retaking the consultation more frequently.

Can I take my pack with lunch or in the evening, if I forget in the morning?

You can take your supplements at any time during the day but we recommend you take them with food for best results.

How do I cancel my subscription?

You can cancel your subscription from within your account area at any time. Make sure you’re logged in and click the profile icon in the top right of your screen. Once you’re in your account area, click ‘subscriptions’ from the menu on the left and then click ‘cancel subscription’.

How do I change my delivery address?

You can change your delivery address from within your account area. Simply click the profile icon in the top right of your screen. Once in your account area, click the left menu option ‘addresses’ and then click ‘edit’ next to the address you want to update.

How many packs will I receive?

You will receive 28 packs with each order. If you have a subscription, your next order will arrive every 28 days from then onward.

Can I order one month at a time?

No you can’t purchase one month at a time – when you make your first order your Vive account is set-up on a monthly subscription. However we have made it easy to cancel your subscription at any time if you ever need to. 

Where is my order?

If your order doesn’t arrive when you expect it to, simply get in touch via our contact us page here.

Can I delay my next delivery date?

Yes you can. You can pause your next delivery at any time and you can delay delivery by 1 ,2 or 3 weeks. This can be helpful when you’re away on holiday or you’ve missed a few days and you’re catching up. This can be done from within your account area by clicking ‘my orders’ in the menu on the left.

How much does shipping cost?

Shipping is free on all orders over £20. Otherwise it is £3.95.

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